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Mississauga
Collectors Realm
Refund, Return & Order Cancellation Policy
Please read this policy carefully before placing your order. By purchasing from us, you agree to the terms outlined below.
1All Sales Are Final Once Shipped
All orders are final once they have been shipped. We do not offer returns, refunds, or exchanges for:
Buyer's remorse Change of mind Market price changes Opened products Cosmetic preferences Minor packaging imperfections
Once a package has been handed off to the shipping carrier, the sale is considered complete unless the order arrives incorrect, materially damaged, or defective as outlined below.
2Order Cancellations Before Shipment
If you request to cancel your order before it has shipped, we may approve the cancellation at our sole discretion. Approved pre-shipment cancellations are subject to:
10% Cancellation & restocking fee
applied to all approved cancellations
applied to all approved cancellations
This fee helps cover payment processing, order handling, inventory relisting, administrative costs, and market volatility on collectible products.
Example If your order total was $100.00your refund would be $90.00 after the 10% cancellation fee.
⚠ Submitting a cancellation request does not guarantee cancellation. If the order has already been processed, packed, labeled, or shipped, it may no longer be eligible.
3Damaged, Defective, or Incorrect Orders
Please inspect your order immediately upon arrival. If you receive the wrong item, an item materially damaged in transit, or a defective item, contact us as soon as possible after delivery.
To help us evaluate your claim quickly, please include:
- Your order number
- Clear photos of the item
- Photos of the packaging / shipping box
- A brief description of the issue
If your claim is approved, we may offer one of the following at our discretion:
⚠ We reserve the right to deny claims that are incomplete, fraudulent, abusive, or inconsistent with the condition shown in the evidence provided.
4Sealed Product Condition Notice
Due to the nature of collectible sealed products and how they are received from distributors and manufacturers, sealed products may arrive with minor cosmetic imperfections, including but not limited to:
Small dents Light creasing Minor corner wear Surface scuffing Small shrink wrap tears Partial wrap separation Small holes in shrink wrap Shelf wear from transit
⚠ We do not consider minor dents, cosmetic wear, or manufacturer packaging imperfections on sealed products to be damage.
We inspect sealed products to ensure the contents and packs themselves have not suffered meaningful damage, and that any visible issues are cosmetic only.
By purchasing sealed product from Collectors Realm, you acknowledge that sealed products may have minor cosmetic imperfections, that cosmetic packaging flaws do not qualify for a refund, return, exchange, or replacement, and that we do not guarantee mint outer packaging on sealed items unless explicitly stated in the listing. This is standard within the TCG and collectibles industry.
5Singles, Slabs & Condition-Sensitive Items
For raw singles, graded cards, and other collectible items, please review descriptions carefully before purchasing. Condition judgments can be subjective — minor print lines, centering variance, factory edge wear, or surface imperfections may be present unless otherwise stated.
We do not accept returns or refunds based on:
- Personal grading expectations
- Centering preferences
- "I thought it would grade higher"
- Minor condition details visible in photos or typical of the product category
All condition-sensitive items are sold as listed.
6Lost or Delayed Packages
Once an order has been shipped, delivery timing is the responsibility of the shipping carrier. We are not responsible for delays caused by:
Carrier delays Customs processing Weather conditions Service interruptions Incorrect addresses entered by customer
If your package is delayed or appears lost, please contact us and we will do our best to assist you with a carrier claim or package trace where applicable.
7Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided and the order has not shipped yet, please contact us immediately.
If the order has already shipped to the address provided at checkout, we are not responsible for lost or misdelivered packages due to customer address error.
8Chargebacks & Payment Disputes
By placing an order with Collectors Realm, you agree to this Refund, Return & Order Cancellation Policy. Customers who initiate a chargeback or payment dispute for reasons that violate this policy may be subject to:
- Order and account restrictions
- Refusal of future service
- Submission of supporting documentation to the payment provider, including this policy, tracking, delivery confirmation, and order records
9Policy Acceptance
By placing an order through Collectors Realm, you confirm that you have read, understood, and agreed to this policy in full.
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